Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | pleased ... I just wanted to let you know that I was very pleased with my print and Plaque mount.
Jennifer, | frame received I received the frame, and this time it is just right in every way. A very snug fit, but it fits, and it looks great. So thank you very much. I'm very happy with it.
Sonbol, | It is just beautiful I just received the picture of my grandson making his 1st Communion. He and my granddaughter are standing together in the photo...It is just beautiful. I was concerned that the pink of her dress may not come out the right colour but it did..It is just as I had imagined..Thank you so much and you were so kind to me and thank you for all of the corespondents. I am very pleased with the end product...It makes such a difference with the gray lines taken off of the floor and the big gold letters taken out...You did excellent work.
Paula, |