excellent customer service I just received my photo art and want to commend you on your excellent customer service. I appreciate so much that you printed the first picture. You did an excellent job of making it as clear as possible and I am thrilled with the result. Thank you so much for making that first picture work. I will definitely use your services again and tell all my friends to also!
Sincerely,
Bev Jutras, | top-notch professional support Phenomenal, top-notch professional support in working with Cynthia. Gracious, terrific attention to detail -- thanks!
Carmen Hathaway, Portage la Prairie, MB | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | All arrived well and looks great.
Thank you!
Bahar, |