I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | It is beautiful.
I want to tell you how pleased I am with my recent order, the Van Gogh print Starry Night on canvas. It is beautiful. I am very happy with the colours of the print as well as the quality of the workmanship. It was packaged securely and received in good condition and in good time.
Shemshi, | superb customer service!
I'd like to tell you how grateful I am for what today's mail brought me: a package which contained not only the dark brown filler you offered to send me, but a replacement frame as well! That was very kind and thoughtful of you. Now that's what I call superb customer service!
Thank you for helping me. I was concerned and wasn't at all sure if I could make the problem frame look as good as the replacement looks, but I'll give it a try and I'll let you know how I make out. In the meantime, I can proceed with the project involving the original frames.
Best wishes!
Trever, |
Terrible customer service. Incredibly disappointed with my art print. It arrived in the wrong size and customer service is ignoring my request.
Stephanie Forrest Raposo, |
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